{"id":848,"date":"2024-08-06T08:24:00","date_gmt":"2024-08-06T08:24:00","guid":{"rendered":"https:\/\/www.1800scales.com\/blog\/?p=848"},"modified":"2024-07-23T16:25:40","modified_gmt":"2024-07-23T16:25:40","slug":"how-does-a-scale-warranty-work","status":"publish","type":"post","link":"https:\/\/www.1800scales.com\/blog\/how-does-a-scale-warranty-work\/","title":{"rendered":"How Does a Scale Warranty Work?"},"content":{"rendered":"\n\n\n

I’m writing this entry because I was reminded this past week that not everyone understands what a 1 year warranty actually means.\u00a0Most scale systems that we sell come with some type of warranty. It’s usually a 1 year limited warranty.\u00a0 That’s typically what most light industrial scales offer.\u00a0\u00a0<\/p>\n

What is a 1 Year Limited Warranty?<\/strong><\/p>\n

What exactly does that mean?\u00a0 Well, it basically means that the scale should operate correctly during the twelve months after you purchase the item. Now, most warranties cover what’s called defects in workmanship.<\/em>\u00a0 In other words, there are some gray areas on what’s covered and what isn’t.\u00a0 In most cases, a little common sense can go a long way when interpreting a limited warranty. If you drop a scale off your roof or out of a car while driving, that isn’t going to be covered under warranty.\u00a0 Other more subtle failures might be covered.\u00a0<\/p>\n

Ultimately, in the vast majority of situations, the scale manufacturer is who determines if something is covered<\/span>…. not the scale distributor (me) and not the customer (you).<\/p>\n

So what is covered?\u00a0 Wear and tear on the keypad causing one of the buttons to not work?\u00a0 The rechargeable battery no longer holds a charge?\u00a0 These are in the gray area. Often the battery is only warrantied for a month or two.\u00a0 The keypad is a possibility. It will probably depend on the scale manufacturer.<\/p>\n

Now, where it can get a little dicey is how the warranty is administered.\u00a0 Let’s look at a floor scale for example.\u00a0 Most floor scales have a 1 year warranty.\u00a0 A 4×4 5K floor scale system<\/a> weighs around 250 lbs.\u00a0 It ships on a pallet by LTL freight.\u00a0 So, the average cost to ship a 4×4 floor scale to various locations across the country is somewhere around $200 or so (and increasing). So, it’s quite expensive to ship out a replacement scale and then ship back the original. Likewise, the average scale company charges to troubleshoot and repair a floor scale are likely going to be at a bare minimum $250 once you factor in a service trip and labor charges. And that number is increasing as well.\u00a0<\/p>\n

So, in our example, the floor scale that’s under warranty<\/em> may have a defective load cell, but in most cases, the only “warranty<\/em>” you’re going to get from this floor scale is the load cell cost.\u00a0 In most cases, the scale manufacturer and the scale company are not going to “warranty<\/em>” the service trip or troubleshooting charges which could be hundreds of dollars.\u00a0<\/p>\n

Maybe a smaller scale such as a price computing scale has an issue… how is that going to work?\u00a0 Many customers will want us to ship them a replacement immediately! Unfortunately, many of the scale manufacturers aren’t going to do that. It will depend on the brand. Usually, you will need to send your scale in to the attention of an RMA # and then it will be evaluated. However, some suppliers will send out a replacement with a UPS return label for the defective scale. It really depends on the supplier.<\/p>\n

Another issue that comes up occasionally is the ability to repair an item.\u00a0 Some items simply do not make sense to repair. Once you factor in the repair parts, labor charges, & shipping charges… it does not make sense to repair an item versus the cost of just buying a new item.\u00a0\u00a0<\/p>\n

Another point I wanted to make involves the scale manufacturers.\u00a0 Some scale suppliers are willing to work with the distributor and\/or customer more than others. And, some suppliers want nothing to do with service or warranty and will immediately push it back to us to manage.\u00a0\u00a0<\/p>\n

And speaking of shipping charges. The costs to ship decent size boxes<\/a> via UPS or FedEx is getting to be outrageous!\u00a0 So that also factors into all the warranty and return process as well since under most warranty procedures the end user will be responsible for at least one shipment fee.<\/p>\n

Shipping Procedures<\/strong><\/p>\n

One other thing to mention is the shipping procedure. If you return a scale to be evaluated, you absolutely must return it in the original box and packing. If for some reason you can’t do that, then you MUST pack the scale securely with bubble wrap or foam peanuts. By securely I mean no open spaces in the box. If you lightly shake the box, you should not hear the scale moving inside.<\/p>\n

I can’t tell you how many times I have seen customer’s send scales in to be looked at and there is either – 0 – packing or one thin piece of newspaper!\u00a0 And at that point, you may have started off with a simple issue but now after shipping, you have a destroyed scale (which unfortunately isn’t going to be covered under warranty).\u00a0\u00a0<\/p>\n

Final Thoughts <\/strong><\/p>\n

Overall the point I want to make with this warranties on electronic scales<\/em> entry is don’t base your buying decisions entirely on the warranty.\u00a0 While some warranties on scale equipment are good, the warranties are often based on defects in workmanship<\/em> and often you will still be responsible for any service or labor charges or partially responsible for freight that may be required during the warranty period. If you have questions about a particular product and its warranty feel free to contact us and we can provide that info for you.\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"

I’m writing this entry because I was reminded this past week that not everyone understands what a 1 year warranty actually means.\u00a0Most scale systems that we sell come with some type of warranty. It’s usually a 1 year limited warranty.\u00a0 That’s typically what most light industrial scales offer.\u00a0\u00a0 What is a 1 Year Limited Warranty?\u2026 Read More »<\/a><\/span><\/p>\n","protected":false},"author":1,"featured_media":930,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[3],"tags":[],"class_list":["post-848","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-general"],"yoast_head":"\nHow Does a Scale Warranty Work? - 1800scales.com Learning Hub<\/title>\n<meta name=\"description\" content=\"Reviews and opinions relating to certain scales and weighing equipment 1 year limited warranty exclusions and fine print.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.1800scales.com\/blog\/how-does-a-scale-warranty-work\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How Does a Scale Warranty Work? 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