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Frequently Asked Questions

FAQ

 

 

 

 

Company Hours

1800SCALES.com is always online 24 hours a day, 7 days a week. Regular Order Processing Hours are Monday thru Friday, 8:30am - 4:00pm EST.

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Contact Information

There are several easy ways to contact us. Electronic Mail sales@1800scales.com or using our online contact form are the easiest and quickest ways to contact us.

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How do Product Ratings Work? How can I rank products on your site?

Simply click on the rating link for each product on its individual product page. If the product you are looking to rate doesn't have a rating link that is clickable, just email us sales@1800scales.com and tell us what you think of a particular product. Rate it on a scale of 1 Star to 5 Stars -- with 1 being the worst and 5 being the best rating possible.

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Order Status?

Orders generally ship out within 1 to 2 business days and are delivered within 5-10 days usually by UPS. You should receive a confirmation email right after you ordered if you entered a correct email address with us. We make every attempt to include tracking info with every order, however sometimes tracking numbers aren't available.

If you still wish to check on the status and have not received any emails from us within 4 to 5 business days, please email us at sales@1800scales.com for an update or visit the order status page.

Items
Number of Days Typically Before Item Ships (Lead Time)
Balances
2 to 5 days
Bench Scales
2 to 5 days
Floor Scales, Pallet Jack Scales
2 to 7 days
Crane Scales
2 to 5 days
Intercomp Crane Scales
1 to 3 weeks
Weights
1 to 4 days
Wheel Scales (Intercomp)
2 to 4 weeks
Wheel Scales (Longacre)
1 to 3 days

 

The numbers above are generally true, there are always exceptions but most of the time the numbers above are a good estimate of the lead time you can expect. Remember lead time is the time before the item ships out. If you have a specific date that you must have your scale delivered by, please email us and ask if delivery can be made by that date. Please don't assume anything when it comes to shipping, if you need something by a certain date please be up front and tell us what that date is.

 

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If I can't find a scale product on your online catalog, does that mean you don't have it?


Absolutely not! Chances are if we don't have it, we can get it! Not all of the scales and scale parts we carry are listed in our online catalog. Due to the large number of manufacturers we are a distributor for, it is next to impossible to keep ALL of them for sale online - not to mention keeping all the information current. So if you can't find it online, please email us and we will be happy to help you find what you are looking for!

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Are there minimum order quantities on scales?


Yes, $10.00 is the minimum order .

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Payment Information

You may pay with credit card--We accept Mastercard, Visa, American Express & Discover. All payments must be made in US dollars.

Visa & Mastercard Discover Card

For security purposes, we require the Card Security Code on your credit card. For most credit cards, enter the three-digit number that follows your account number on the back of your card.

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Do I need to calibrate my new scale?

NO! 99.9% of the time your new scale comes to you factory calibrated. If you feel that you need to have it calibrated or wish to have it calibrated at your facility, you will need to call your local scale dealer to calibrate the item. Normally, this will cost you an hourly rate plus mileage. In some cases, you can take the scale to your local scale dealer. However, it is not a good idea for you to try to calibrate the scale yourself. The reason is simple. Scale technicians have experience calibrating scale systems and have certified test weights. (Please note, balances like Ohaus Adventurer Pro with internal calibration weights can be calibrated by end users) Most scales however do not feature this.

Does this mean your scale will be 100% accurate when you receive it? No. Many factors contribute to a scale being accurate. A scale can be weighing perfectly at our location and not weigh perfect at your location. This can be due to a number of factors such as gravity and abuse during shipping / transit time. This is the case no matter where you purchase an item. It is always a good idea to have your local scale company calibrate and install your scale.

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Can I order over the Phone?

At the moment, we are only set up to accept orders placed online through our secure shopping cart.

We've been operating this website since 2005 and have thousands of satisfied customers. Many are repeat customers. Part of offering lots of weighing products with low prices is to reduce overhead. We've taken great effort to provide all the product info that we can on the website. We still strive to give you quality scale products at great prices, we simply have to take advantage of the medium that the internet is. If you have questions, email us and we will be glad to answer them for you. In fact, during normal business hours we usually respond very quickly to emailed requests. Plus there is no annoying voice mail or phone tag that you invariably seem to get these days everywhere you go.

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Shipping Policy

The standard method of shipment for internet orders is UPS Ground Service. If any item ordered is temporarily out of stock, the available merchandise will be shipped immediately. We do NOT ship to PO boxes. Backordered items will be shipped within 30 days. Items that exceed 100 pounds will normally be shipped best price, Motor Freight. We can ship most light to medium weight items to Alaska and Hawaii, however we may have to contact you with an updated shipping total due to higher shipping costs to those locations. Shipments to other countries may incur a larger freight total than listed on the order. You are responsible for entering the correct ship to address, we are not responsible for customer errors in data entry, so please take your time and enter your information correctly.

Note: Many times delivery drivers will leave packages on the front porch, in the garage, at the front door, etc... and never get a signature. If you're concerned that your package could be stolen before you are able to retrieve it, you need to mention that at the time of order so that we can request that the delivery driver must get a signature before leaving the item. This will incur a slightly more expensive freight bill, but could be well worth it. Or, you can have the item shipped where you know it will be signed for. Otherwise, if your item is delivered and then stolen, we are not responsible for that and you will have to work with your local police and/or the delivery company to try and find your item.

*Please note many floor scales and other large items are shipped via motor freight. You will need a loading dock and/or forklift in order to offload the item. If you don't have this offloading equipment, you need to have the items delivered to a place that does. You are responsible for any additional charges incurred by the freight company.

 

 

RETURNS
Our products ship from our location or straight from the manufactuer in perfect working condition. We will be happy to exchange, refund, or credit any return you have as long as the scale is in the same condition as it was shipped in. (Including original packing and box with no damage, writing, missing pieces etc...)
All returns must be within 10 days of purchase, must be in original packaging, and in new condition.
A 10 to 30 percent re-stocking fee will be charged on all items due to credit card fees, mfg/supplier fees & handling.
Shipping and handling charges are nonrefundable.

Contact us before returning any item to receive return authorization number or other return info. Please send returns to the address we specify at the time of the email.

Please note that we do not accept returns on test weights or consumable items such as printer ribbons and labels.

Also, please note that if you need to return or exchange an item that was shipped to you from the manufacturer, we must follow the manufacturer's return policies. This may involve shipping items back to the manufacturer prepaid, receiving a call tag for the item from UPS etc...

PRICING
Due to fluctuating steel market, prices are subject to change at any given time.

SALES TAX
Sales tax will be added to the order total for our NC Customers. *Also, please take note that many of our vendors are now being required to charge sales tax for items dropshipped to certain states. You may be contacted and/or billed for sales tax or need to supply a state sales tax exemption certificate.

SHIPPING
1800SCALES.com usually ships UPS Ground or Motor Freight (depending on size/weight of packages) *Please note many floor scales and other large items are shipped via motor freight. You will need a loading dock or forklift in order to offload the item. If you don't have this offloading equipment, you need to have the items delivered to a place that does. You are responsible for any charges incurred by the freight company.

In some cases, we do offer UPS 2nd Day expedited shipping. We do not ship USPS. We do NOT ship to PO Boxes or APO/FPO. Calibration Weights ordered with certificates, usually take at least 4 business days before shipping to you. On some large weight orders, shipping totals will be "officially" calculated at the factory, prior to shipping. "Shipping Included" or "Free Shipping" offers, refer to continental US customers only. You must email us for shipping costs for any item going to HI, AK, or Canada.

International orders and orders to Alaska and Hawaii are subject to an extra charge for shipping due to the extra cost of shipping to those destinations.

PAYMENT OPTIONS
We accept Visa, Discover, American Express, and Mastercard. You can also place an order by mailing a check or money order to us. Please contact us for the correct facility to mail information to.

Be sure to include items/capacities/models you require along with phone number and ship to address, or we will not be able to process the order. Don't forget to add shipping costs and tax if applicable.

WARRANTY
All warranty service for original customers is provided by the manufacturer of the product purchased. Warranty terms vary from product to product but are generally manufacturer limited warranties. Please be sure that you read the manufacturer's warranty terms and conditions as soon as you receive your product. To use the manufacturer's warranty, please check your owner's manual for the customer service number of the manufacturer of the product you purchased. If you can not locate the number, please e-mail us at sales@1800scales.com and we can assist you in obtaining the correct number. If you would like a copy of the warranty prior to purchasing, please contact us and we will be happy to fax it to you or provide a link to it. Please note, many of the manufacturer warranties only cover items located in the United States.

ALL PRODUCTS SOLD BY 1800 SCALES.com ARE WARRANTEED BY THE MANUFACTURER. WARRANTIES VARY FROM MANUFACTURER AND MODEL, BUT MOST OF OUR PRODUCT SPECIFICATIONS PAGES SPECIFY THE DURATION OF THE WARRANTY BY THE MANUFACTURER. WARRANTY FOR THE PERIOD SPECIFIED BY MANUFACTURER IS FOR COMPONENTS THAT PROVE TO BE DEFECTIVE UNDER NORMAL USE OR WORKMANSHIP. DAMAGE RESULTING BY ACCIDENT OR MISUSE, EXPOSED TO DAMAGING MATERIALS, OR AS A RESULT OF SERVICE OR MODIFICATION BY ANYONE OTHER THAN THE MANUFACTURER IS NOT COVERED UNDER WARRANTY. WHETHER DAMAGE IS/ISN'T COVERED UNDER WARRANTY IS SOLELY DECIDED BY THE MANUFACTURER. PLEASE NOTE YOU WILL BE RESPONSIBLE FOR ALL SHIPPING COSTS ASSOCIATED WITH RETURNING THE SCALE / BALANCE TO THE MANUFACTURER OR 1800 SCALES.com AFTER OBTAINING AN RMA#.

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Pricing, specification and availability of our products are subject to change without notice. We are not responsible for typographical errors or manufacturers claims.

Privacy Policy Statement: We respect the privacy of our customers. We do not sell or distribute your information without your permission. By using our website, you agree to the terms of the privacy policy in effect at that time.

NOTE: It is the purchaser's responsibility to determine suitability and fitness of products for purchaser's particular purpose, application, or intended use. If you have any questions or concerns on a product's application for your intended use, please contact us prior to your purchase. Our friendly, knowledgeable customer service/applications support personnel are available to help you. Email us! sales@1800scales.com


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