Frequently Asked Questions
1800SCALES.com is always online 24 hours a day, 7 days a week. Regular Order Processing Hours are Monday thru Friday, 8:30am - 4:00pm EST.
Simply click on the rating link for each product on its individual product page. If the product you are looking to rate doesn't have a rating link that is clickable, just email us firstname.lastname@example.org and tell us what you think of a particular product. Rate it on a scale of 1 Star to 5 Stars -- with 1 being the worst and 5 being the best rating possible.
Orders generally ship out within 1 to 2 business days and are delivered within 5-10 days usually by UPS. You should receive a confirmation email right after you ordered if you entered a correct email address with us. We make every attempt to include tracking info with every order, however sometimes tracking numbers aren't available.
If you still wish to check on the status and have not received any emails from us within 4 to 5 business days, please email us at email@example.com for an update or visit the order status page.
You may pay with credit card--We accept Mastercard, Visa, American Express & Discover. All payments must be made in US dollars.
security purposes, we require the Card Security Code on your credit
card. For most credit cards, enter the three-digit number that
follows your account number on the back of your card.
NO! 99.9% of the time your new scale comes to you factory calibrated. If you feel that you need to have it calibrated or wish to have it calibrated at your facility, you will need to call your local scale dealer to calibrate the item. Normally, this will cost you an hourly rate plus mileage. In some cases, you can take the scale to your local scale dealer. However, it is not a good idea for you to try to calibrate the scale yourself. The reason is simple. Scale technicians have experience calibrating scale systems and have certified test weights. (Please note, balances like Ohaus Adventurer Pro with internal calibration weights can be calibrated by end users) Most scales however do not feature this.
Does this mean your scale will be 100% accurate when you receive it? No. Many factors contribute to a scale being accurate. A scale can be weighing perfectly at our location and not weigh perfect at your location. This can be due to a number of factors such as gravity and abuse during shipping / transit time. This is the case no matter where you purchase an item. It is always a good idea to have your local scale company calibrate and install your scale.
At the moment, we are only set up to accept orders placed online through our secure shopping cart.
We've been operating this website since 2005 and have thousands of satisfied customers. Many are repeat customers. Part of offering lots of weighing products with low prices is to reduce overhead. We've taken great effort to provide all the product info that we can on the website. We still strive to give you quality scale products at great prices, we simply have to take advantage of the medium that the internet is. If you have questions, email us and we will be glad to answer them for you. In fact, during normal business hours we usually respond very quickly to emailed requests. Plus there is no annoying voice mail or phone tag that you invariably seem to get these days everywhere you go.
The standard method of shipment for internet orders is UPS Ground Service. If any item ordered is temporarily out of stock, the available merchandise will be shipped immediately. We do NOT ship to PO boxes. Backordered items will be shipped within 30 days. Items that exceed 100 pounds will normally be shipped best price, Motor Freight. We can ship most light to medium weight items to Alaska and Hawaii, however we may have to contact you with an updated shipping total due to higher shipping costs to those locations. Shipments to other countries may incur a larger freight total than listed on the order. You are responsible for entering the correct ship to address, we are not responsible for customer errors in data entry, so please take your time and enter your information correctly.
Note: Many times delivery drivers will leave packages on the front porch, in the garage, at the front door, etc... and never get a signature. If you're concerned that your package could be stolen before you are able to retrieve it, you need to mention that at the time of order so that we can request that the delivery driver must get a signature before leaving the item. This will incur a slightly more expensive freight bill, but could be well worth it. Or, you can have the item shipped where you know it will be signed for. Otherwise, if your item is delivered and then stolen, we are not responsible for that and you will have to work with your local police and/or the delivery company to try and find your item.
*Please note many floor scales and other large items are shipped via motor freight. You will need a loading dock and/or forklift in order to offload the item. If you don't have this offloading equipment, you need to have the items delivered to a place that does. You are responsible for any additional charges incurred by the freight company.
Contact us before returning any item to receive return authorization number or other return info. Please send returns to the address we specify at the time of the email.
Please note that we do not accept returns on test weights or consumable items such as printer ribbons and labels.
Also, please note that if you need to return or exchange an item that was shipped to you from the manufacturer, we must follow the manufacturer's return policies. This may involve shipping items back to the manufacturer prepaid, receiving a call tag for the item from UPS etc...
some cases, we do offer UPS 2nd Day expedited shipping. We do
not ship USPS. We do NOT ship to PO Boxes or APO/FPO. Calibration
Weights ordered with certificates, usually take at least
4 business days before shipping to you. On some large weight orders,
shipping totals will be "officially" calculated at the
factory, prior to shipping. "Shipping Included" or "Free
Shipping" offers, refer to continental US customers only.
You must email us for shipping costs for any item going to HI,
AK, or Canada.
International orders and orders to Alaska and Hawaii are subject to an extra charge for shipping due to the extra cost of shipping to those destinations.
Be sure to include items/capacities/models you require along with phone number and ship to address, or we will not be able to process the order. Don't forget to add shipping costs and tax if applicable.
ALL PRODUCTS SOLD BY 1800 SCALES.com ARE WARRANTEED BY THE MANUFACTURER. WARRANTIES VARY FROM MANUFACTURER AND MODEL, BUT MOST OF OUR PRODUCT SPECIFICATIONS PAGES SPECIFY THE DURATION OF THE WARRANTY BY THE MANUFACTURER. WARRANTY FOR THE PERIOD SPECIFIED BY MANUFACTURER IS FOR COMPONENTS THAT PROVE TO BE DEFECTIVE UNDER NORMAL USE OR WORKMANSHIP. DAMAGE RESULTING BY ACCIDENT OR MISUSE, EXPOSED TO DAMAGING MATERIALS, OR AS A RESULT OF SERVICE OR MODIFICATION BY ANYONE OTHER THAN THE MANUFACTURER IS NOT COVERED UNDER WARRANTY. WHETHER DAMAGE IS/ISN'T COVERED UNDER WARRANTY IS SOLELY DECIDED BY THE MANUFACTURER. PLEASE NOTE YOU WILL BE RESPONSIBLE FOR ALL SHIPPING COSTS ASSOCIATED WITH RETURNING THE SCALE / BALANCE TO THE MANUFACTURER OR 1800 SCALES.com AFTER OBTAINING AN RMA#.
NOTE: It is the purchaser's responsibility to determine suitability and fitness of products for purchaser's particular purpose, application, or intended use. If you have any questions or concerns on a product's application for your intended use, please contact us prior to your purchase. Our friendly, knowledgeable customer service/applications support personnel are available to help you. Email us! firstname.lastname@example.org