Policies & Procedures
All our items either ship from our warehouse or from the
supplier. They are in perfect working condition when they ship out. We
will be happy to exchange, refund, or credit any return you have as long
as the scale is in the same condition as it was shipped in. (Including
original packing and box with no damage or writing). All returns must
be within 10 days of purchase, must be in original packaging, and
in new condition. A 10 to 30 percent re-stocking fee will be charged on
all items due to credit card processing fees, supplier restocking fees,
and / or handling fees. Shipping and handling charges are nonrefundable.
do not accept returns on test weights or consumable items such as printer
ribbons and labels.
note that many of our products ship for "free", but if they
are returned our actual shipping costs will still be deducted from the
order falls within the 10 day window, please contact us (using the form
linked below) before returning any item to receive return authorization
number. Please send returns to the address we specify. Failure to follow
the procedure may result in additional fees or refusal of delivery.
If you place
an order with us and then decide afterwards that you wish to cancel (as
long as your order hasn't already shipped), you may do so but there will
be a $25 administrative and processing fee that will be charged.
Also if the item is being built or calibrated by the manufacturer they
may also charge a fee which you would be responsible for. We hate to add
this to our list of policies but several customers this year have put
us (and our suppliers) through a lot of work only to cancel their order
at the last minute. These last minute cancelations may not matter to giant
businesses but when you are a small business, this can really set you
back. So please if you have questions, email us and we can answer your
questions before ordering. Then you can make an intelligent buying decision.
If you have a specific delivery date that you must achieve, let us know
ahead of time. In our experience, asking questions and communicating delivery
date requirements can virtually eliminate this policy from being a factor.
Due to fluctuating steel market, fuel costs etc... prices
are subject to change at any given time.
Sales tax will be added to the order total for our North
Carolina Customers. Also, please take note that many of our vendors are
now being required to charge sales tax for items dropshipped to certain
states. So, you may be contacted and/or billed after your order is placed
for sales tax charges or need to supply a state sales tax exemption certificate.
Please note, this is not our idea, this is being forced on us by
suppliers, who are being audited by certain states and being forced to
charge sales tax by individual states. In addition, please note that if
we don't have an obligation to collect state sales tax in your state,
often you must self report use tax on your purchase(s).
1800 SCALES.com usually ships UPS Ground or Motor Freight
(depending on size/weight of packages). In
some cases, we do offer UPS 2 Day expedited shipping. We do not ship USPS.
We do not ship to APO/FPO. We do NOT ship to PO Boxes. Calibration Weights
ordered with certificates, usually take at least 4 business days before
shipping to you. On some large weight orders, shipping totals will be
"officially" calculated at the factory, prior to shipping. "Shipping
Included" or "Free Shipping" offers, refer to continental
US customers only. Contact us for freight quotes to HI, AK, or Canada.
Please check your address to insure it is correct prior to submitting.
There is a $10 charge by UPS for any address changes or data entered incorrect
once the package has shipped.
orders and orders to Alaska and Hawaii are subject to an extra charge
for shipping due to the extra cost of shipping to those destinations
Many times delivery drivers will leave packages on the front porch, in
the garage, at the front door, etc... and never get a signature. If you're
concerned that your package could be stolen before you are able to retrieve
it, you need to mention that at the time of order so that we can request
that the delivery driver must get a signature before leaving the item.
This will incur a slight increase in freight bill but could be well worth
it. Or, you can have the item shipped where you know it will be signed
for. Otherwise, if your item is delivered and then stolen, we are not
responsible for that and you will have to work with your local police
and/or the delivery company to try and find your item.
Collect -- we make every attempt to honor your wishes and ship collect
and charge the freight to your account number if that is what you wish.
However, sometimes that is either not possible or freight charges end
up being prepaid and added to your bill. Also, believe it or not, we're
human and we might actually miss seeing it on a purchase order as well.
In the event you request freight collect shipping and the charges end
up being added to your bill instead, you are STILL responsible for
the shipping costs and YOU WILL BE BILLED. We can not absorb
your shipping charges since you still received the product(s). So when
placing orders, please realize this is our policy and act accordingly.
Freight -- Larger items such as floor scales, or large quantities of weights
are delivered via motor freight and require delivery to a business with
either a loading dock or fork lift. You will be responsible for any additional
charges if large or heavy items are shipped motor freight to areas that
do not have these.
/ Refused Shipments -- In the event you order an item, it is shipped,
and then can not be delivered or is refused, unless the reason is an error
on our end, you will be responsible for any additional costs incurred
to ship your item to you.
We accept Visa, Discover, American Express, and Mastercard.
You can also place an order by mailing a check or money order to us. Please
contact us for the correct location to send your check. If you choose
to pay by check or money order it will take several weeks longer, please
keep this in mind.
to include items/capacities/models you require along with phone number
and ship to address, or we will not be able to process the order. Don't
forget to add shipping costs and tax if applicable.
99.99% of the time
your new scale comes to you factory calibrated. If you feel that you need
to have it calibrated or wish to have it calibrated at your facility,
you will need to call your local scale dealer to calibrate the item. Normally,
this will cost you an hourly rate plus mileage. In some cases, you can
take the scale to your local scale dealer. However, it is not a good idea
for you to try to calibrate the scale yourself. The reason is simple.
Scale technicians have experience calibrating scale systems and have certified
test weights. (Please note, balances like Ohaus Adventurer Pro with internal
calibration weights can be calibrated by end users) Most scales however
do not feature this.
scale arrives factory calibrated does this mean it will be 100% accurate
when you receive it? No. Many factors contribute to a scale being accurate.
A scale can be weighing perfectly at our location and not weigh perfect
at your location. This can be due to a number of factors such as gravity
and abuse during shipping / transit time. This is the case no matter where
you purchase an item. It is always a good idea to have your local scale
company calibrate and install your scale.
All warranty service for original customers is provided
by the manufacturer of the product purchased. Warranty terms vary from
product to product. Please be sure that you read the manufacturer's warranty
terms and conditions as soon as you receive your product. To use the manufacturer's
warranty, please check your owner's manual for the customer service number
of the manufacturer of the product you purchased. If you can not locate
the number, please e-mail us at firstname.lastname@example.org and we can assist
you in obtaining the correct number. If you would like a copy of the warranty
prior to purchasing, please contact us and we will be happy to fax it
to you. Please
note, many of the manufacturer warranties only cover items located in
the United States.
SOLD BY 1800 SCALES.com ARE WARRANTEED BY THE MANUFACTURER. WARRANTIES
VARY FROM MANUFACTURER, BUT MOST OF OUR PRODUCT PAGES SPECIFY THE DURATION
OF THE WARRANTY BY THE MANUFACTURER. WARRANTY FOR THE PERIOD SPECIFIED
BY MANUFACTURER IS FOR COMPONENTS THAT PROVE TO BE DEFECTIVE UNDER NORMAL
USE. DAMAGE RESULTING BY ACCIDENT OR MISUSE, EXPOSED TO DAMAGING MATERIALS,
OR AS A RESULT OF SERVICE OR MODIFICATION BY ANYONE OTHER THAN THE MANUFACTURER
IS NOT COVERED UNDER WARRANTY. YOU WILL BE RESPONSIBLE FOR ALL
SHIPPING COSTS ASSOCIATED WITH RETURNING THE SCALE / BALANCE TO THE
MANUFACTURER OR 1800 SCALES.com
sensitive devices made for use in specific environments, under certain
conditions, and for specific applications.
Misuse of the scale may cause permanent damage to the scale, serious injury
to the user, or be illegal in certain circumstances. The following is
a partial, but not exhaustive, list of common misuses and dangers where
user liability, damage and/or injury (including death) could occur.
an electrical device to an unprotected, non suited or incorrectly wired
To tamper with or modify the device.
To use a non-waterproof or unprotected scale in a very humid or corrosive
environment or application.
To use a non-explosion proof scale in a potentially explosive or flammable
environment or application.
To use a scale to weigh people when the scale has not specifically been
designed for this use.
To use a laboratory balance on a production line or in a non-laboratory
To let untrained people or children use the devices.
To use a non-approved and/or non-certified device in a “LEGAL FOR TRADE”
application. (Consult NTEP / Measurement Canada for more information on
We are not responsible to control use of the scale, or for where, how
or for what purpose the end user will operate the device.
We are not responsible for the words, actions or negligence, whether verbal
or in print form, by any distributors or re-sellers, with respect to the
use of its scales.
specification and availability of our products are subject to change without
notice. We are not responsible for typographical errors or manufacturers
claims which may or may not change over time due to product changes, enhancements,
outsourcing, etc... We reserve the right to substitute products of equal
or greater value.
do not sell or distribute your information without your permission. By
at that time.
It is the purchaser's responsibility to determine suitability and fitness
of products for purchaser's particular purpose, application, or intended
use. If you have any questions or concerns on a product's application
for your intended use, please contact us prior to your purchase. Our friendly,
knowledgeable customer service/applications support personnel are available
to help you, so email us email@example.com